Refund policy
Refund Policy
We stand behind every pack of Somiqa with our Night-Count Guarantee: 30 nights on the 1-bottle starter, 60 nights on the 2-bottle plan, and 90 nights on the 3-bottle protocol.
If your sleep has not genuinely changed within your guarantee window, contact us and we will issue a full refund of the product price. No return required. You keep the bottles.
How the Night-Count Guarantee Works
Your guarantee window matches your pack size: 30 nights for 1 bottle, 60 nights for 2 bottles, 90 nights for 3 bottles. The window begins on the date your order arrives, confirmed by carrier tracking.
If you are not satisfied for any reason within your window, simply email us at info@somiqa.com with your order number and a brief note about your experience.
We do not require you to send anything back. You are welcome to keep the bottles, finish them, or pass them along to someone who might benefit.
Eligibility
The Night-Count Guarantee applies to your first order of each Somiqa product. Refunds on renewal shipments or repeat purchases of the same product are reviewed on a case-by-case basis.
Subscription plans can be cancelled at any time through your account or from any renewal reminder email, in one click. Future renewals will not be billed once cancelled. We email you 7 days before each renewal.
How to Request a Refund
Email info@somiqa.com with:
- Your order number
- A brief note about why Somiqa was not a fit for you (this helps us improve)
We typically respond within 24 to 48 hours and process approved refunds the same day.
Refund Processing
Refunds are issued to the original payment method and typically appear within 3 to 5 business days, depending on your bank or card issuer.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at info@somiqa.com with your order number and photos of the issue. We will resolve it promptly at no cost to you.
Contact Information
MC Compound Digital Limited
7/F Wui Tat Centre,
55 Connaught Road West,
Hong Kong Island, Hong Kong
Email: info@somiqa.com